FAQs

Your EES expert installation team will take care of every step in your air-conditioning installation, including electrical connection and certification, disposal of packaging and cleaning up when they're done.

All heating systems will operate more efficiently in a home with good insulation, but you can still have a heat pump installed before upgrading your insulation.

Yes you can. A heat pump can be a great way to make an older home feel more comfortable all year round.

We supply and install heat pumps from Panasonic and Mitsubishi.

Yes we do. Ask your EES expert when they quote for details of our latest heat pump finance deals.

We can install heat pumps and extractor fans in rental properties across Auckland, Waikato and the Bay of Plenty.

Easy! Call us on 0800 337 123 or fill in the form at the bottom of this page.

We recommend an annual service visit to keep your heat pump operating in optimal performance.

Yes you do, as we will check and service both the outdoor and inside units.

This will depend on your system and we will provide a quote when you book your service.

A service usually takes between 1-3 hours but depends on the type of units installed.

Yes we can support almost any commercial installation. Call us on 0800 337 123 to discuss your requirements.

Your EES installation team will take between one and two days to install your ducted heat pump system, depending on the size of your home and the complexity of your solution.

This depends on the size (volume) of your rooms, how many rooms you're heating and some other factors. Your EES expert will discuss all this when you meet.

It's up to you. Like any heating system, you need only heat the rooms that need it.

Yes it does. All the heat pumps EES sells also work as air conditioners to cool your home in summer.

A ducted heat pump is a great way to keep every part of your home at the desired temperature.

Your EES expert will discuss the pros and cons of ducted versus multi split when you meet.

A ducted heat pump is more expensive than a single room heat pump but will usually be more cost-effective than installing multiple single room units.

A ducted heat pump is a type of heat pump that warms multiple rooms or your entire home.

A ducted heat pump delivers warm air via vents from one powerful heat pump unit. A multi-split heat pump features wall or floor heat pumps in each room.

Each ducted heat pump installation is tailored to its home. Your EES expert will discuss heating capacity, choice of ceiling or floor vents and manufacturer when you meet.

You only need a heat pump for the rooms you want to heat - it's up to you.

A single-split heat pump has one indoor unit and one outdoor unit, and only warms one room. A multi-split heat pump has one outdoor unit connected to multiple indoor units, warming several rooms.

Your choice of ducted, multi-split or single room heat pump will depend on your home and how you use it. Talk to your EES expert about which system is best for you.

Whole-home or ducted systems are an efficient choice when you want to warm every room in your home. Talk to your EES expert about which system is best for you.

Each heat pump or ceiling / floor vent will warm one room, so you'll need one for each room you want to heat.

Yes you can. A ducted or multi-split heat pump can heat as many rooms as you need it to.

This will depend on the size (volume) of your room and other factors that your EES expert will take you through when you meet. It's important to choose the right size so you efficiently heat your room or whole home.

Single heat pumps are designed to heat one area. For multi room heating, consider a multi-split or ducted heat pump.

Single heat pumps are designed to heat one area. For multi room heating, consider a multi-split or ducted heat pump.

All of our heat pump choices will do a great job of heating your home, but which configuration you choose depends on the layout of your home and how you want your heat pump to look once installed. Talk to your EES expert about the options.

Your EES expert will advise on the best location for your high wall, floor console or ducted heat pump.

Yes. Heat pumps work by extracting ambient heat from the outside air so your system will need an outside unit.

Each room that you want to heat will either need a single room heat pump or an outlet for a ducted heat pump system.

Multi-storey homes require customised solutions - your EES expert will give you an exact recommendation once they visit.

It depends on how many rooms you want to heat. If you want to heat your entire home, or more than a couple of rooms, then a multi split or ducted system could be a good choice.

You can read more about heat pump efficiency here: https://genless.govt.nz/for-everyone/at-home/heat-and-cool-efficiently/heat-pumps/

Your EES expert will give you an obligation-free quote once you've completed your free home consultation.

All of our heat pumps come with comprehensive manufacturer's warranties. To get the most from your heat pump, make sure it's regularly serviced (both the inside and outside units).

Yes! A ducted or multi split heat pump can heat every room in your house.

Yes! A great benefit of a heat pump is that they will also operate as air conditioners in summer. (Heat pump and air conditioner are two names for the same thing.)

A ducted heat pump is a type of heat pump system that delivers warm air from one central unit to each of your rooms via ducts.

All heat pumps are split systems. It just means there's an outside unit connected to your indoor unit by pipes carrying the refrigerant (the special liquid that moves heat energy around the system).

A heat pump is one of the most efficient heating methods available. You can read more about heating options here: https://genless.govt.nz/for-everyone/at-home/heat-and-cool-efficiently

A heat pump is great at warming an entire room quickly and efficiently, rather than just warming one part of a room like an oil heater might.

A heat pump is generally a more efficient way to warm your home than electric resistance heating*. A heat pump will also cool your home in summer.

A ducted heat pump is a form of central heating. A big advantage is that a heat pump can also cool your home in summer.

A heat pump works by taking ambient heat from the outside air and delivering it to rooms that need to be heated.

Your EES expert will recommend a ducted air conditioning system that's right for your home, your family and your budget.

Yes it does. Ducted aircon is actually a heat pump - it's just a different term for the same thing. In winter, your ducted aircon will work as a whole-home heating system.

Yes you can. A ducted air conditioning system is a great way to make every part of any home more comfortable over summer.

Your installation time will depend on the size of your home and the complexity of your system. Your EES expert will let you know how long your installation will take when we book it. 1 to 2 days.

If cooling every room in your home is important to you, then ducted air conditioner can be a very cost effective choice.

A ducted air conditioner has one powerful inside air conditioning unit, usually hidden in your ceiling, delivering cool air to each room via ducts and vents. Outside your home, the system features one external unit. What are the benefits of ducted air conditioning? A Ducted air conditioning system takes up a lot less space in your rooms than other options so is a good choice for design conscious homeowners. It's also an efficient choice when you want to cool every room in your home with one system.

A multi-split air conditioner connects one powerful external unit to individual inside units in each room you want to cool.

Your EES expert will provide an all-inclusive no-obligation quote at the end of your home consultation. Installation is included in the quote.

We install a single powerful external air conditioning unit against an exterior wall then connect it via refrigerant pipes to each internal unit.

Your EES expert will provide an all-inclusive no-obligation quote at the end of your home consultation.

A multi-split air conditioning system connects one powerful external unit to individual inside units in each room you want to cool.

A single air conditioning unit is only designed to cool one room, so you'll need to install one per room or consider a multi-split or ducted system.

The size of air conditioning unit you need will depend on the size (volume) of the room along with other factors. Your EES expert will recommend a unit that's right for you.

A single room air conditioner is ideal for climate controlling just one room.

Your EES expert will advise on which floor console, high wall or ceiling cassette is right for you, along with a recommended power output and brand.

All our air conditioning systems come with manufacturers' warranties, backed by ongoing EES service to ensure years of trouble free operation.

Your EES expert will review the size (volume) of the rooms you need cooled before making a recommendation.

Your EES expert will take into account any existing heating, ventilation or aircon you have installed before making a recommendation.

Most EES aircon installations take one day but more complex installations can take longer. Your EES expert will let you know ahead of time.

The EES air conditioning installation process covers everything including final electrical connection and signoff, removal of packaging and system demonstration / setup.